General

  • How do I open an account?
    Opening an account is very easy. Just click here and fill out the application to instantly open an account.
  • What is the minimum age?
    To open an account you must be at least 18 years old.
  • Why do you require my identity verification documents?
    We are a licensed financial institution and have to comply with AML laws. This requires us to identify all clients. The account verification procedure is straight forward and doesn't take more then 48 hours to complete. You cannot send any money until your account is verified.
  • In what currencies can I open the account?
    We offer payment accounts in USD, EUR, AUD, CAD, GBP, CHF, DKK, HKD, JPY, NOK, NZD, SEK, SGD and ZAR.
  • Is Fixipay safe to use?
    Your information is transmitted to our servers using a secure connection. All your personal data is stored encrypted and limited persons have access to it. All your payment transactions must be digitally signed by a secure code which is sent to your phone number.


Receiving Money

  • How can I receive money to my account?
    There are multiple ways to receive funds into your Fixipay Payment account. You can receive money by bank transfer (WIRE, ACH, SEPA), from other Fixipay account holders or by sending somebody an invoice to be paid via credit card.
  • Can I receive funds from 3rd parties?
    Yes.
  • How long does it take to receive a transfer?
    It takes 24 hours to receive a transfer to your Fixipay Payment Account.
  • I want to be paid from a company that doesn’t have an account with Fixipay. How can I do it?
    You will need to issue an invoice to the company that wants to pay you. They will have an option to fulfil your invoice via a bank transfer or a credit card. The money paid will then be deposited straight into your Payment account.
  • What is a dedicated US ACH account?
    No matter where you are located, you will be assigned a dedicated US Virtual account at a major US bank with your name on the beneficiary field. If you work with US-based companies, this option will make your job a lot easier to be paid by them for your hard work.
  • What is a dedicated IBAN EUR account?
    Receive your own IBAN account for EUR payments at a major bank in Europe with your own name on the beneficiary field. Now you can easily receive SEPA transfers to your account which is great if you do a lot of business with other European based companies.


Transfer Money

  • How can I transfer money from my Fixipay account?

    Access to your funds via Fixipay is very simple. See below which methods are available:

    • To another Fixipay account holder
    • Wire Transfer
    • EFT (Local Bank Transfer)
    • To any Visa/MasterCard/UnionPay card with another financial institution.
    • Cash Pickup at a participating location.
  • Can I transfer funds to 3rd parties?
    Yes you can.
  • How long does it take to send a transfer?
    It takes 24 hours to send a transfer from your Fixipay Payment Account.